We want you to feel confident in every Satr Collections purchase. If something isn’t quite right, we’re here to make the process simple and straightforward.
Our Return Policy
At Satr Collections, we carefully inspect and package every order before it leaves us. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of delivery, subject to the conditions below.
Please ensure you review our return requirements before sending an item back.
Eligibility for Returns
To be eligible for a return or exchange, your item must:
- Be returned within 7 days of delivery.
- Be unworn and unused.
- Be unwashed and free from perfume, makeup, stains, or other marks.
- Have all original tags attached.
- Be returned in its original packaging where applicable.
- Be in its original, resalable condition.
Items that do not meet these requirements may not be accepted.
Items That Cannot Be Returned
For hygiene and product-safety reasons, the following items may be final sale:
- Items marked Final Sale
- Personalized or customized items
- Items damaged after delivery through customer use
- Worn, washed, altered, or stained garments
- Items returned without original tags
- Gift cards
- Certain accessories or hygiene-sensitive products
Note: Clearly display the applicable final-sale status on individual product pages before purchase.
How to Start a Return
01 — Contact Us
Contact our customer care team within 7 days of delivery.
Please provide:
- Order number
- Full name
- Product name
- Reason for return
- Photos, if requested
02 — Receive Return Instructions
Once your request is approved, our team will provide you with the return instructions and applicable return address.
03 — Send Your Item
Pack the item securely and send it using the return method provided by our team.
04 — Inspection
Once we receive your package, our team will inspect the item to ensure it meets our return conditions.
05 — Refund or Exchange
After approval, we’ll process your refund or exchange according to the selected option and our policy.
Damaged or Incorrect Orders
Received a damaged or incorrect item? Contact us within 48 hours of delivery with photos and your order number.
Refunds
Approved refunds are issued to the original payment method. Please allow 5–7 business days for processing after approval.
faqs
Frequently asked questions
You may request a return within 7 days of delivery, provided the item meets our return conditions.
No. Items must be unworn, unused, unwashed, and in their original condition.
Yes, eligible items can be exchanged for another available size.
Generally, exchanges are limited to the same product in another available size or color. Contact customer care if you'd like to request an alternative.
If the requested size isn't available, our customer care team can discuss available alternatives or a refund where applicable.
After your return is received and approved, allow 7 business days for processing, plus any additional time required by your payment provider.
If your order has not yet been processed or shipped, contact us immediately. We'll do our best to cancel it before fulfillment.